Raptor Renewal FAQ
Timing & Notifications
When does my Raptor subscription renew?
Your subscription renews automatically at the end of your current billing term.
Will I be notified before my renewal date?
Yes, we provide renewal reminders, and a sales order will be sent to your account billing contact around 75 days prior to renewal.
What happens if I don't take any action before renewal?
Your subscription will be automatically renewed without any interruption to your services.
Pricing & Billing
Will my price change at renewal?
Rates may be adjusted at renewal in accordance with our General Terms and Conditions.
How will I be billed for my renewal?
We typically invoice all accounts for renewal. If you would prefer to pay by credit card, you can do so by clicking the payment link included on your sales order or invoice.
Can I switch between monthly and annual billing at renewal?
We do not offer monthly billing at this time.
Do you offer discounts for early renewal or multi-year commitments?
We do not currently offer discounts for early renewal. We do have multi-year options and encourage you to reach out to your Customer Success Manager or Account Executive for more details.
What payment methods do you accept?
ACH/Wire or Check. You can also use the link on the invoice to initiate payment via credit card (Visa, MC, Amex, Discover) or Bank Account draft.
Plan Changes
Can I upgrade or downgrade my plan at renewal?
Yes, you may depending upon the terms of your agreement. We suggest reaching out to your Customer Success Manager or customersuccess@raptortech.com for more details.
Can I add or remove seats/licenses at renewal?
Yes, you may depending upon the terms of your agreement. We suggest reaching out to your Customer Success Manager or customersuccess@raptortech.com for more details.
Cancellation & Non-Renewal
How do I cancel my subscription before it renews?
We are sorry to see you go. You can cancel your subscription by reaching out to your Customer Success Manager or customersuccess@raptortech.com.
Is there a cancellation fee or notice period required?
Yes, we request 60 days notice of cancellation.
Can I get a refund if I cancel right after renewal?
We do not offer a refund policy in this situation but suggest that you reach out to your Customer Success Manager or customersuccess@raptortech.com.
Contract & Terms
Who do I contact if I have questions about my renewal?
Your Customer Success Manager or customersuccess@raptortech.com will be able to assist you. You can also email our renewal team at Renew@raptortech.com
Account & Access
Will my account be paused if payment fails at renewal?
No, we do not shut off your service at renewal, but continued non-payment may result in an interruption to your service.
How do I update my billing contact or payment info before renewal?
You can send in your contact changes to Renew@raptortech.com and we will make the changes to your account.
Can multiple people on my team manage the renewal?
Yes, we can have multiple billing contacts on an account if needed